FREQUENTLY ASKED QUESTIONS
FREE US SHIPPING
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All subscription orders — 1 bag to unlimited
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Ships fresh from Spring, TX via USPS Priority Mail
TIMING
• Orders process within 1-2 business days
• Delivery: 3-7 business days continental US
• Alaska/Hawaii: 7-14 days
• Tracking email sent when shipped
SUBSCRIPTIONS
Can I pause/skip deliveries?
Yes, anytime in your account dashboard.
When can I change blends?
Before next billing—updates apply to future shipments only.
What does subscription include?
Coffee bags only . Coffee kits/gear sold separately.
CANCELLATION
How do I cancel?
Account dashboard—no questions asked.
When does cancellation take effect?
Next billing cycle (processes in 1-2 days).
Dashboard issues?
Email hello@ritueleon.com for assistance.
PAYMENTS
When are orders charged?
3 days before ship date.
Payment method?
Saved card only—update in account settings.
Failed payments?
Retries 3x automatically.
COFFEE
Is coffee fresh?
Roasted to order in Spring, TX—ships within 48 hours.
Grind options?
Select grind at checkout.
RETURNS
Damaged/wrong order?
Contact hello@ritueleon.com within 7 days for replacement.
Returns on roasted beans?
No—coffee is perishable.
Need help?